Return & Refund Policy
Last updated: 20 November 2025
At Klyne, we want you to be happy with your purchase. If you believe your product is faulty or not as described, you may be entitled to a remedy under Australian Consumer Law.
Returns under Australian Consumer Law (ACL)
You are entitled to a repair, replacement or refund if your item is faulty, damaged, or not as described.
Returns for change of mind are not required under Australian law, and are not offered unless stated otherwise.
When a return is accepted
A return will be accepted if the item:
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has a manufacturing fault,
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arrives damaged,
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or is not the item you ordered.
Items must be returned with all original parts and accessories.
For hygiene and safety reasons, personal care products that have been opened or used cannot be returned, unless they are faulty.
How to request a return
To request a return, please contact us at:
📧 contact@shop-klyne.com
We’ll assess the issue and provide the next steps.
If the item is faulty or incorrect, we will cover the cost of return shipping.
Refunds
Once your item has been inspected and the issue confirmed, an approved refund will be processed to your original payment method.
Refunds usually appear within 5–10 business days, depending on your bank or payment provider.
Exchanges
If your item is defective or damaged, you may request a replacement of the same product.
Please contact us at contact@shop-klyne.com for assistance.
Responsibility for returns
If a return is required, we recommend using a tracked service.
Klyne is not responsible for items lost in transit when the return shipping is arranged by the customer.
Your rights under Australian Consumer Law
Nothing in this policy affects your rights under the Australian Consumer Law (ACL).
If your product is faulty, unsafe, or significantly different from its description, you are entitled to a repair, replacement or refund.
Contact us
For any questions about returns or refunds:
📧 contact@shop-klyne.com